ABOUT US

When ConduIT Group was formed in 1999, it provided consulting services in software quality assurance (QA) and sourced the best people we could find for QA projects. We also set up a strong internal research program that would position ConduIT Group as a leader in the evolution of more effective consulting practices.

Our research had three objectives:
Establish a comprehensive knowledge repository on quality management.
Develop methods to implement standards and frameworks quickly and with minimum cost to clients.

Run case studies to get a better sense of the patterns of success and failure.
The results of the case studies led directly to our understanding that the root causes that determine quality of performance were usually systemic and lay in how the organizations were designed and managed. When organizational structures are not well aligned with the organization's purpose, then top managers generally did not get accurate and timely information on which to make good decisions.

However, the most important and consistent decision failure was rooted in individual assumptions about the effects of those decisions. It is well known to systems dynamicists that managers are usually correct about the decisions they make but often do not understand the overall behavior that results from the complex systemic knock-on effects of local actions. We concluded that if we are to eliminate the recurring patterns of failure, then the only practical solution must be systemic and necessitated expanding the envelope of traditional QA to the much larger scope of quality management. Additionally, we adopted the principles and evolving practices of soft systems methodology (SSM) to introduce planned systemic solutions for our clients.

Today ConduIT’s comprehensive approach to quality management offers an all-encompassing solution to problems arising from organizational misalignments. In short, we make enterprises work better.