CONDUIT SOFTWARE QUALITY ASSURANCE

Traditionally, most organizations concentrated the QA effort on technical IT issues only. Many still do. However, a growing trend is for organizations to have increasingly high expectations about IT service quality and customer service, along with concerns about corporate governance and cost. ConduIT’s Modular QA Process addresses these factors with a flexible software quality process that extends the quality envelope from project inception to last use.

Unique management control system. Uniquely among QA processes, it deploys specific resources to cut the roughly 40% project failure rate that has been attributed to loss of control by management.

Supports all quality and governance frameworks. Because our process is modular, it can easily fit into the interstices of other frameworks and recommended practices such as CMMI, ITIL, COBIT, the ASQ/IEEE BOK, Six Sigma, Baldrige, CAE, EFQM, SPICE (now ISO/IEC15504), ISO9000, etc.

Comprehensive. The fine-grained QA Implementation Plan Template and QA Guide specify all standard required tasks down to the individual task level to ensure that nothing is missed. The QA Plan stresses formal planning, formal event-triggered risk assessments, use of appropriate metrics, exploratory and scenario testing, test automation, finding defects early, a high performance team approach to testing that includes the project manager, developers, and customer facing staff; organization-wide quality awareness education, and a clear customer and user focus.

Modular. We achieve an immediate and practical solution to existing procedural weaknesses with a set of stand alone, adaptive process modules that target specific problem areas efficiently.

Innovative. We maintain an active file on new developments in QA and develop our own in-house methods to improve QA processes. The mechanics of documentation is one of the major impediments to the efficiency in testing. Our recently developed voice dictation method reduces test planning and defect reporting time by a factor of two to four.

Extensive QA knowledge base support. Hundreds of useful templates, just-in-time educational resources, and fully tested practical tools are linked directly to the Implementation Plan and Guide.