I have yet to totally use the PSA and billing elements… Atera Acquires Continuum …
I have actually begun to explore the other functions to see if I can do whatever in going forward however still have to leave my old handbook methods.
A cloud-based IT management platform designed to empower managed provider (MSPs) and IT professionals with detailed tools for effective remote monitoring, management, and support. Introduced in, has gained acknowledgment for its easy to use user interface, all-in-one solution, and concentrate on simpleness and automation. Let’s explore a few of the notable features and functionalities provided by Atera.
Remote Monitoring and Management (RMM): Atera’s RMM capabilities allow MSPs to remotely monitor and manage their customers’ IT infrastructure. It supplies real-time presence into networks, servers, workstations, and other gadgets. With proactive tracking, service technicians can identify issues and resolve them before they end up being significant problems, reducing downtime and improving general system performance.
Professional Solutions Automation (PSA):’s PSA tools enhance organization operations by providing integrated ticketing, time tracking, and job management features. MSPs can efficiently manage customer demands, track technician time, assign resources, and prioritize jobs. This central system guarantees efficient workflow management and improved customer service.
Remote Access and Support: allows protected remote access to clients’ devices, permitting technicians to fix and fix concerns remotely. Its integrated chat and video call features assist in seamless communication between customers and technicians, boosting the assistance experience. MSPs can use responsive and efficient assistance without the need for physical existence.
Network Discovery and Mapping:’s network discovery feature automatically maps the client and scans’s network infrastructure, offering a graph of linked gadgets and their relationships. This helps service technicians get a better understanding of the network, recognize possible vulnerabilities, and plan more efficient network management techniques.
Patch Management: Keeping software up to date is important for maintaining security and stability.’s patch management feature automates the patching process, ensuring that important updates and security patches are released across all handled devices. This helps safeguard against vulnerabilities and minimizes the threat of cyber risks.
Reporting and Analytics: Atera offers a range of built-in reports and analytics that supply valuable insights into system performance, resource usage, ticket resolution times, and other essential metrics. This data allows MSPs to track their efficiency, determine trends, make notified choices, and show value to their clients.
Billing and Invoicing:’s billing and invoicing capabilities simplify monetary management for MSPs. It tracks billable time, automates repeating invoices, and offers transparent reporting for better financial exposure. This simplifies the billing process and makes sure precise invoicing for services rendered.
Third-Party Integrations: incorporates with various third-party tools and services to enhance its performance and compatibility with existing workflows. Combinations include popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
Splashtop is a really light-weight and easy to deploy banner. The RMM customer is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work extremely well. Metrics and reports are simple and extremely detailed to create. The current addition of a chat client was a terrific relocation, and adds a few steps of fucntionality. REST API (See Cons
under monitoring I’m going to click on Scripts this is where you’ll find all managed Scripts you can also develop a script but this will be covered in a little for this example I’m going to click on upload script a dialog box will appear fill out the required fields that are marked with asterisks to run the script as a system administrator tick system to run the script as local or present user take off the existing box then we click upload the next part is applying the script to an agent we’ll head over to gadgets choose the preferred agent [Music] and click the script symbol above from there run script foreign box will appear choose the desired script you
dream to run either from what you submitted or from the script library then click send [Music] in addition we’ll review creating a script we begin by visiting admin clicking Scripts then we’re redirected to the scripts page now we’re going to head over to produce a script foreign here we’re going to require to complete the following criteria the description file name [Music] file type select either bat or Powershell classification Mac script runtime specify the optimum bible runtime it can range from 1 to 60 minutes arguments run advertisements either system or present user variables and the script In general, offers an extensive set of features that allow MSPs and IT professionals to effectively handle their clients’ IT facilities, deliver exceptional assistance, and optimize their company operations. Its easy to use interface, automation capabilities, and all-in-one approach make it a valuable option for organizations of all sizes in the IT service industry.
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That is just one major piece of my total experience. I do understand there are a lot of tools out there that do comparable, if not the same kind of thing, however I was already utilizing specific tools, and products, and has a combination with those tools, so my convenience level was much greater as I currently knew how to use the majority of the offerings. All in all, has been the very best item for my company!
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As a virtual system administrator, allows services to automate a range of regular IT management responsibilities, consisting of software upgrades, virus checks, and system upkeep. Furthermore, the platform uses real-time analytics and insights that support consumers in making data-driven options for the enhancement of their IT operations.
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Easy to track all consumers and their equipment. The notifies is a major plus and the capability to break down specific consumers to folders for places is terrific. The combination with Splashtop and Teamviewer is a big deal. Pushing scripts remotely, setting up software from another location and the automation of spot management is extraordinary and important to my job. My preferred thing though has to be the dedication the group reveals this product as it is being continuously improved and added to which my previous item did not.