I have yet to fully use the PSA and billing elements… Atera Automate Control Center …
I’ve started to check out the other functions to see if I can do everything in going forward but still need to leave my old handbook methods.
A cloud-based IT management platform developed to empower handled service providers (MSPs) and IT specialists with extensive tools for effective remote monitoring, management, and support. Launched in, has gained acknowledgment for its user-friendly user interface, all-in-one service, and focus on simpleness and automation. Let’s explore some of the significant features and functionalities used by Atera.
Remote Tracking and Management (RMM): Atera’s RMM abilities enable MSPs to remotely monitor and manage their customers’ IT facilities. It provides real-time visibility into networks, servers, workstations, and other devices. With proactive monitoring, professionals can find issues and address them before they become significant issues, decreasing downtime and improving general system performance.
Expert Providers Automation (PSA):’s PSA tools streamline organization operations by providing integrated ticketing, time tracking, and project management functions. MSPs can efficiently handle client demands, track service technician time, assign resources, and prioritize tasks. This central system ensures efficient workflow management and improved customer care.
Remote Access and Support: makes it possible for protected remote access to customers’ devices, allowing specialists to fix and deal with issues remotely. Its integrated chat and video call functions assist in seamless interaction between specialists and clients, enhancing the assistance experience. MSPs can provide effective and responsive support without the need for physical presence.
Network Discovery and Mapping:’s network discovery feature instantly scans and maps the client’s network facilities, offering a graph of connected devices and their relationships. This assists specialists gain a much better understanding of the network, identify possible vulnerabilities, and plan more reliable network management techniques.
Spot Management: Keeping software up to date is crucial for preserving security and stability.’s spot management function automates the patching procedure, making sure that crucial updates and security spots are deployed throughout all handled gadgets. This assists secure against vulnerabilities and minimizes the risk of cyber threats.
Reporting and Analytics: Atera provides a series of built-in reports and analytics that supply valuable insights into system efficiency, resource usage, ticket resolution times, and other crucial metrics. This data allows MSPs to track their performance, recognize trends, make notified decisions, and show worth to their customers.
Billing and Invoicing:’s billing and invoicing capabilities streamline monetary management for MSPs. It tracks billable time, automates repeating invoices, and offers transparent reporting for better monetary presence. This enhances the billing process and guarantees precise invoicing for services rendered.
Third-Party Integrations: integrates with different third-party tools and services to improve its performance and compatibility with existing workflows. Integrations include popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
Splashtop is a easy and extremely light-weight to deploy streamer. The RMM customer is also really lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Metrics and reports are easy and very comprehensive to create. The current addition of a chat client was a terrific move, and includes a couple of steps of fucntionality. REST API (See Cons
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In general, provides a thorough set of functions that allow MSPs and IT professionals to effectively handle their clients’ IT facilities, deliver extraordinary assistance, and enhance their organization operations. Its easy to use user interface, automation abilities, and all-in-one approach make it a valuable option for services of all sizes in the IT service market.
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That is just one major piece of my general experience. I do understand there are lots of tools out there that do comparable, if not the same kind of thing, however I was currently utilizing particular tools, and products, and has an integration with those tools, so my convenience level was much higher as I currently understood how to use the majority of the offerings. All in all, has been the very best product for my business!
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As a virtual system administrator, enables companies to automate a range of regular IT management tasks, including software upgrades, infection checks, and system maintenance. In addition, the platform provides real-time analytics and insights that support clients in making data-driven choices for the enhancement of their IT operations.
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Pushing scripts remotely, setting up software remotely and the automation of spot management is vital and incredible to my task. My favorite thing though has to be the dedication the group shows this product as it is being constantly enhanced and added to which my previous product did not.