I have yet to fully make use of the PSA and billing aspects… What Is Atera Unite …
I’ve started to check out the other functions to see if I can do whatever in going forward but still have to get out of my old handbook ways.
A cloud-based IT management platform developed to empower managed provider (MSPs) and IT professionals with comprehensive tools for effective remote tracking, management, and assistance. Introduced in, has gotten acknowledgment for its easy to use user interface, all-in-one option, and focus on simplicity and automation. Let’s check out some of the notable functions and performances offered by Atera.
Remote Tracking and Management (RMM): Atera’s RMM abilities enable MSPs to from another location keep an eye on and handle their clients’ IT facilities. It provides real-time presence into networks, servers, workstations, and other devices. With proactive tracking, professionals can detect issues and resolve them before they end up being significant problems, minimizing downtime and enhancing overall system performance.
Expert Solutions Automation (PSA):’s PSA tools enhance company operations by offering incorporated ticketing, time tracking, and project management features. MSPs can efficiently handle customer demands, track technician time, designate resources, and focus on jobs. This centralized system ensures effective workflow management and improved customer support.
Remote Access and Assistance: makes it possible for secure remote access to customers’ devices, enabling specialists to repair and fix problems remotely. Its built-in chat and video call functions facilitate seamless communication between clients and professionals, enhancing the assistance experience. MSPs can use responsive and effective assistance without the requirement for physical presence.
Network Discovery and Mapping:’s network discovery feature immediately maps the customer and scans’s network infrastructure, offering a graph of linked devices and their relationships. This helps technicians acquire a much better understanding of the network, recognize potential vulnerabilities, and strategy more effective network management strategies.
Patch Management: Keeping software up to date is important for keeping security and stability.’s patch management function automates the patching procedure, guaranteeing that important updates and security patches are deployed across all handled devices. This helps protect against vulnerabilities and minimizes the risk of cyber hazards.
Reporting and Analytics: Atera uses a series of built-in reports and analytics that offer important insights into system performance, resource usage, ticket resolution times, and other key metrics. This data allows MSPs to track their efficiency, identify trends, make notified choices, and demonstrate value to their clients.
Billing and Invoicing:’s billing and invoicing capabilities streamline financial management for MSPs. It tracks billable time, automates repeating invoices, and supplies transparent reporting for better monetary visibility. This improves the billing procedure and ensures accurate invoicing for services rendered.
Third-Party Integrations: integrates with numerous third-party tools and services to enhance its functionality and compatibility with existing workflows. Integrations consist of popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
The RMM client is also extremely lightweight and resource light compared to others. Email Ticketing and portal ticketing work extremely well. REST API (See Cons
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In general, offers a detailed set of features that allow MSPs and IT specialists to efficiently handle their clients’ IT infrastructure, provide exceptional assistance, and optimize their company operations. Its user-friendly interface, automation capabilities, and all-in-one method make it a valuable option for organizations of all sizes in the IT service industry.
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That is simply one significant piece of my total experience. I do understand there are a lot of tools out there that do similar, if not the same type of thing, however I was currently using specific tools, and products, and has a combination with those tools, so my comfort level was much greater as I currently knew how to utilize most of the offerings. All in all, has actually been the best product for my business!
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As a virtual system administrator, allows companies to automate a range of typical IT management responsibilities, consisting of software upgrades, infection checks, and system upkeep. Additionally, the platform uses real-time analytics and insights that support clients in making data-driven choices for the enhancement of their IT operations.
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Easy to track all consumers and their equipment. The alerts is a significant plus and the capability to break down specific clients to folders for areas is excellent. The combination with Splashtop and Teamviewer is a big deal. Pushing scripts remotely, setting up software application remotely and the automation of patch management is amazing and indispensable to my task. My favorite thing though needs to be the dedication the group reveals this product as it is being constantly improved and added to which my previous item did not.